I'm looking to pivot from IT in financial services to IT in healthcare. I have an interview with Kaiser Permanente for an Senior ITSM analyst in their Collaboration Services-Customer Success Team. Does anyone have any Kaiser specific interview tips or insights they could share?

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Best of luck on your interview with Kaiser Permanente — that’s a great opportunity. I’ve found that for roles in healthcare IT (especially in customer success or ITSM), they really value strong communication, stakeholder alignment, and an understanding of how IT directly supports patient care and internal collaboration.

Some quick tips:
• Be prepared to discuss real-life service delivery or incident management scenarios.
• Emphasize adaptability — healthcare environments often have fast-changing priorities.
• Show your understanding of ITIL frameworks, but make it practical.
• If you’ve worked with tools like ServiceNow, JIRA, or anything relevant to ITSM, be specific.

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Thank you! I came from a strong ITSM shop having implemented it with BMC Remedy and then migrating to ServiceNow.. I've jotted down some relevant Service Now examples from my previous role.

I was also thinking of taking a quick HIPPA course to understand more of that framework to show I'm willing to learn a new industry.

I really appreciate the feedback!

Be patient centric

How'd the interview go?!

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