Is there anyone who comprehensively understands how bonuses are determined for SUP? It appears that the bonus calculation is not tied to a percentage of salary and appears to be somewhat arbitrary.

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It has nothing to do with your salary.

If they’re having a good year, you get a decent bonus.

If they’re not having a good year, they skimp on our bonuses. They can’t do that to consultants, so they take it out of Support. The company sees us as overhead. If they can skimp on our pay and bonuses, they do.

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That’s not true. OP please reach out to HR or your OMP on this. They would be able to share more details on this.

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So every year I got a bonus must have been a bad year for ZS.

funny

They shouldn’t be called bonuses, maybe end of year gift is more appropriate

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As an admin who used to get $10,000 bonuses I can say that we at ZS do a lot more than most admins. We support anywhere from 8-10+ supports. I came from a company where I supported 3 people doing the same thing being asked of me here. Do I expect a $10,000 bonus no, would it be nice to be recognized for what we are contributing yes.

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