I’ve been practicing for almost 12 years and have had several legal assistants and paralegals along the way. Some have better than others. But, lately it seems like it is really pulling teeth to get good work product. Additionally, paralegals and assistants consistently push back on tasks and are defensive when corrections to work are needed. Recently, I had a paralegal blow up at me suggesting that the task I asked her to do was my job. How is everyone handling this?

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What tasks are you asking them to do that they refuse to do?

Providing update to client on obtaining medical records or sending pleadings to the client. Mostly client interaction. Then very defensive about corrections to careless errors and typos.

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