No better job security enabler than the experience clients get from Salesforce support!

likefunny
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So I'm on an enterprise client - like, a $10 million in licenses annually, Salesforce puts them in marketing materials as a "success story" kind of client - and we have an outstanding question that we've been waiting to get answered for 2 weeks now. They're "identifying a resource" for us. Just... how

likefunny

^ typical big company problems. Pretty sure MS andOracle CSM’s are the same way

Our firm encourages customers to have premium support for end users and admin help. Most are pretty happy with that. We only want the strategic roadmap and execution work (AKA the work worth our premium rates..)

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^^ how it should be

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I saw this coming when salesforce ballooned to an elephant by acquiring a dozen companies, holding concert level conferences, and hurting like crazy. Salesforce is Oracle now.

likefunny

Wut?

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TA - if your customers are not getting help from SFDC Support, they can always escalate. It’s quite interesting that a technical architect would find job security by answering the occasional support-type question. Is the title a misnomer?

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Escalating helps, but it barely moves the needle.

We escalated to the EVP of finance at our multi billion dollar client, and Salesforce's internal teams are still not providing the technical help they've promised.

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Why was this post pinned? It surely isn’t the coherent statement OP made or the discussion happening here.

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I think that’s what it is. I can see the Bowl Leader is a TA, this is probably his way of inflating his ego.

Huh?

I think they’re saying Salesforce support is so bad that it’s a good thing for those of us who work for partners

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tell us the story!

Did you provide the org ID?

omg. i now put it in the initial case notes and then as a first comment on the case.

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