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I just want to retire
Please someone help

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I just want to retire
Please someone help

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So I'm on an enterprise client - like, a $10 million in licenses annually, Salesforce puts them in marketing materials as a "success story" kind of client - and we have an outstanding question that we've been waiting to get answered for 2 weeks now. They're "identifying a resource" for us. Just... how
^ typical big company problems. Pretty sure MS andOracle CSM’s are the same way
Our firm encourages customers to have premium support for end users and admin help. Most are pretty happy with that. We only want the strategic roadmap and execution work (AKA the work worth our premium rates..)
^^ how it should be
I saw this coming when salesforce ballooned to an elephant by acquiring a dozen companies, holding concert level conferences, and hurting like crazy. Salesforce is Oracle now.
Wut?
TA - if your customers are not getting help from SFDC Support, they can always escalate. It’s quite interesting that a technical architect would find job security by answering the occasional support-type question. Is the title a misnomer?
Escalating helps, but it barely moves the needle.
We escalated to the EVP of finance at our multi billion dollar client, and Salesforce's internal teams are still not providing the technical help they've promised.
Mentor
Why was this post pinned? It surely isn’t the coherent statement OP made or the discussion happening here.
Coach
I think that’s what it is. I can see the Bowl Leader is a TA, this is probably his way of inflating his ego.
Huh?
Mentor
I think they’re saying Salesforce support is so bad that it’s a good thing for those of us who work for partners
tell us the story!
Subject Expert
There are a million of them... Here are a few https://www.reddit.com/r/salesforce/comments/snwsnc/any_salesforce_support_war_stories
Did you provide the org ID?
omg. i now put it in the initial case notes and then as a first comment on the case.