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I always ask them to walk me through what they’ve tried or ask where they’ve looked to find the resource they need. Helps put the ownership on them vs you to explain again
Ask them if they know what a PIP is 😐
Sounds like they’re taking advantage of you. I’d say it’s a great opportunity for them to work through it to learn the process so they get better and I’d be there as support (but answer questions without doing it for them). Don’t cave in. Leave them to figure it out and it’ll get to the point where they have to do it and can’t wait on you. Sometimes people need that push to realize you won’t always be there to do it for them. Hard to say without knowing what the tasks are though.
Ask them what it is about how you explained it before that they don’t understand
Just remember - people get older! Memory isn't what it once was and we don't get the state pension until we are 67. Tough tough times for oldies who still need to work. Patience really is a virtue!