One thing that still happens way too often is people calling in on their partner’s account, pretending to be them. And they’ll go through the whole verification like it’s normal!

Then when you catch on, they casually pass the phone over, still try to jump in while you’re verifying the actual account holder.

It’s not us trying to be difficult, there are rules for a reason. And trust me, it makes our job so much harder when people don’t respect them.

Anyone else deal with this way too often?

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I think they think that because they are married, we don't have to care about their privacy and security. Which I kind of understand on the one hand, but you're right, it does make it harder to do our jobs the right way.

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Exactly! I get they mean well, but privacy rules don’t just go away because they’re married.

I get it. This happens to us as well. At the end of the day people have to understand that we hae a job to do and there are rules that have to be followed.

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Yep, rules are rules. we’re not just making them up for fun.

All the time! It’s like they think we’re just being picky for fun. Verifying someone’s identity isn’t optional—it’s literally part of protecting *their* info. And when they keep chiming in from the background? Instant headache. Happens way more than it should.

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Right?? The background commentary while you’re trying to verify info is next-level distracting

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