Quick question guys! As a CSM, how does your approach differ when dealing with a new startup account vs a new Large corporate account?

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It doesn't until I fully understand their needs, and how those needs align with what I can offer. Its also largely dependant on the cast of characters involved, how your comp is structured, and what your company goals are; are you tasked with expanding? If so, you'll likely spend more time building inroads with the larger account.

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Additional Posts in Customer Success Bowl

Hi Everyone! I am currently looking to enter the Customer Success world with a Sales, Higher Education and Customer Service background. I have successfully completed a Coursera certificate to familiarize myself with Salesforce and I am currently enrolled in the SuccessCOACHING CCSM as well in order to gain more knowledge and experience. If anyone knows of any entry level opportunities or has any advice please let me know, thanks in advance!

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Hi - looking to understand some website equivalent to levels.fyi to get an idea for salaries for customer success. What websites would be the best ones? Please don’t say - Comparably or a Glassdoor

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not sure if anyone is active in this bowl, but made the move from Sales to CS in 2020! I work in the SaaS industry and our team has over quadrupled in size in the past 6 months. I am a manager and love my job. curious if anyone has any tips for building out a quickly scaling CS team?

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Hey guys,


I know someone who is looking for an entry level remote CSM position.
Have a referral?

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Hello All,
Anyone trying to add another CSM to their team?

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Hi all! I’ve been in a torturous job hunt for 4 months- does anyone have leads on roles in Customer Success? I’m super open to industry and company size as long as they’re LGBTQ-friendly, and remote.

Any help would be so very appreciated.

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What skills would you say are transferable from an SDR role to a CSM? I would want to make a transition soon in a few months... Currently in tech. Any suggestions on where to apply?

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Any preference in going for a start up tech vs an established tech company?

Is anyone aware of a company looking for CSMs that would sponsor a work visa for a Canadian to live and work in the US?

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I work in inside sales and was curious if call quotas are typical? 150 calls a week are what is expected but I have so many other tasks to take care of that I do not hit this quota. We do not do cold calling so it’s not like I have infinite people to call.

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How much is Samsara paying for Senior Strategic Customer Success Managers and Managers for Enterprise Customer Success Teams ? #Samsara #Customer Success

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Hi everyone. It’s promotions season for my team 🙌🏼 and trying to work with HR to field the market for comp rates. Any guidance on senior CSM roles today, comp + bonus at a company size of 60 people? Role is based in San Francisco. Thanks in advance!

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