Random question - how do you ensure the customers your service delivery partners manage are receiving a great experience?

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Do you mean the various resources supporting your client internally? I own the face of that stuff in my roles so drive their results based on my clients needs.

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Anyone From cvent tech team here?

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Would y'all do it?

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In a Big4 deal Analytics group that’s not premier with no path to partner... should I try to move to MBB/T2 to gain traditional consulting experience or try for tech/FAANG... I just wanna make money

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I recently took up a Customer Success Manger role at a engineering software company. Previously I was a Project Manager at the same company but wanted to move out of my engineering services role. I primarily took this role hoping to get exposure to providing SaaS services as company is transitioning at software cloud. My long term goal is to move into tech as my current customers are mostly in O&G. Is customer success a good entry point go get into one for the big tech companies?

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Happy Monday! Recently found a great podcast on Customer Success and wanted to share: Gain Grown Retain. I found it on Spotify and sure it's available elsewhere.

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What is a good OTE for a customer success manager located in SLC exiting Salesforce with three years of experience in strategic customer success. I am seeing initial offers ranging from $100k OTE to $160k. Salesforce Adobe Microsoft Qualtrics Celonis Inc

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