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This year’s Economist MBA rankings... Thoughts?

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You could reply with something like:
“Exactly, I’ve been on both sides too. When basic issues aren’t handled well, the frustration just snowballs. It’s not always the customer being difficult — sometimes it’s the system or lack of training that sets the tone. A little patience and proper support can go a long way.”
Want me to make a sharper, more casual version for social media too?
Chat GPT? Really?
I agree. Customer frustration often comes from the company’s lack of preparation, not the service itself. When support can’t solve something simple, it’s natural for the customer to lose patience and take it out on you.
Exactly! They would just give the agents a just superficial info and throw them in the pool to figure out the rest, which does not work for everyone.