The AI chatbot on my bank's website is so advanced now, I honestly prefer it to human customer service. Faster, more accurate, no attitude. But what happens to all those customer service jobs? Are we creating a better service at the cost of human livelihoods?

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In a general sense we could be creating a problem that won't be obvious for a while. Those jobs were generally not great, but they did give some young people their first entry into the job market. And some of those jobs were good for students or part-time workers. Losing them at scale will be disruptive.

Are you sure it’s AI and not a chatbot? If it is AI, odds are it’s merely doing basic data retrieval grunt work. Corporate AI isn’t at a stage yet where it can really help you like a human can when dealing with issues that aren’t already preprogrammed in to handle

It’ll get there in a 5 years though

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