The customers are always right was a statement that is wrong on so many levels and it give customers the feeling of entitlement!
Have a customer ever used that statement towards you or someone you know?

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I had a customer once say that while yelling at a cashier who was just doing her job. It made me realize how toxic that phrase can get. Most customers are kind, but that phrase gives the wrong ones a pass to mistreat people.

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I agree, whoever made that statement popular needs to redact it 😆 the customer is often very wrong and also loud! I've had people try to play that with me and I just send them to my supervisor. Nobody gets to talk to me sideways and think that's OK!

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The actual statement is "IN MATTERS OF TASTE, the customer is always right". It means don't judge the person who wants a plaid suit, or thinks Navy Seals is the best movie ever, or wants to put ketchup on their hot dog.

I go with the idea that the cusomter is never wrong. Which is completely different from always being right. Well, until some idiot manages to spin it badly.

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Additional Posts in Crazy Customer Stories

Once when I was waiting tables, I had a guy pay me cash. The change was 45 cents, which I didn't give back to him because like who wants that. He then asked where the change was, and when I explained that I didn't give back the loose change, he made a big stink about how dollars and cents matter and didn't leave me a tip. He was a republican staffer on capitol hill.

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Back when I was getting started in the food world, I worked flipping burgers at In-n-Out. A man came in and said the burgers he had gotten weren’t right. He dumped the food on the counter and then he started throwing them back behind the counter. We gave him a refund and then his demeanor completely changed. He was calmer and he told us to have a great day as he left us to clean up the mess he made.

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