The forgotten PIN saga never fails to test patience. Someone tries once, twice, three times. By the fourth decline they’re convinced the machine is broken, not their memory. Meanwhile, you’re standing there watching the red “DECLINED” flash like it’s taunting both of you.

What’s your go-to response when a customer insists it’s the machine’s fault or your biggest work pet peeve?

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God I don't even know what I'd do in this scenario. I'd be really tempted to pull out my own debit card and enter my pin to prove that the machine isn't faulty, it's the customer that is. When I get this type on the phone, I run through all the troubleshooting steps I can, even if I'm 99% sure it's a question of user error, and then tell them that unfortunately there's nothing else I can do for them.

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Haha, I totally get that! It’s always tricky when you know it’s user error but still have to walk through every single step just to be sure. Been there too many times

I always blame the bank. Suggest they might want to call and complain. Gives them an out, and avoids embarrassment.

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That’s actually a smart move 😂 gives them someone to blame without making things awkward. I might start using that line!

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I usually just smile and say, “Let’s try again,” even though we both know the machine isn’t the problem.

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Classis! Sometimes it’s more about calming the moment than the actual issue 😄

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