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Have you tried to let them have control over how and when you discuss it? Instead of asking pointed/loaded questions, ask your client to start by sharing what they are comfortable with, and work forward from there. Ask them to describe what discussing it makes them feel, and why that feelings negative. Hope any of this helps
Be patient and empathetic, but firm. Sometimes clients may be resistant because they are afraid, embarrassed, or don't fully understand the issue. It's important to be respectful and understanding of their feelings while also maintaining professional boundaries and ensuring that you are able to effectively represent them.
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State the obvious and let it land.
Do you really need to know the details of the problem? With what you know provide interventions that will teach them to cope and process their feelings.
I can't answer this with specific suggestions but in general I'd look to the literature on Motivational Interviewing. In particular, I'd consider the "Elicit-Provide-Elicit" or "Ask-Offer-Ask" technique, which basically entails asking for permission to share a thought, sharing your perspective on the matter, and then asking them for their thoughts about it. See https://psychwire.com/motivational-interviewing/resources/how-to-give-advice-in-motivational-interviewing, https://psychwire.com/motivational-interviewing/resources/ask-offer-ask-in-action, and the article "Giving Advice and Motivational Interviewing: An Integration" for more information about this technique.
Good luck!
Explain why it's important to discuss the topic and how it could impact their case or the outcome you're trying to achieve.
If the client continues to refuse to discuss the topic, document your efforts to address the issue and the client's response. It's important to have a clear record of your communications with the client in case the issue becomes relevant later on.
If the client is still reluctant to discuss the topic, explore alternative approaches that may help them feel more comfortable. For example, you could suggest discussing the topic in a more private setting or with a different person present.
If the issue remains unresolved, be persistent in your efforts to discuss the topic with the client. Remind them of the importance of the topic and explain how it could impact their case or the outcome you are trying to achieve.