When someone calls in already fuming and before you can even say “hello,” they hit you with:
Get me your supervisor.
No intro,no context. Just rage. And when you try to explain that there’s a process like, I legally need to read disclosures and get your consent, they straight up refuse. But still want to be transferred.

So now I’m sitting there, getting yelled at for doing my job while also not allowed to do my job.

Anyone get those calls where it feels like a no-win situation from the start?

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All the time.. I have at least 2 of those every day, and they usually kill the mood of my day. I need at least four really nice ones to make out for them, which is so sad. I wish the good ones would impact my mood more. What could I do? I am sorry for this call you had. I know they can be very frustrating, but I wanted to remind you. It's not on you; the person is having a bad day and brings that energy to you as well. SO sorry for them. I have been doing therapy for that exact reason, and it has helped.

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Yeah, I hear you. Those angry calls really drain all the good vibes. It’s not on you though people just bring their own mess.

All the time. It’s like walking into a storm and getting blamed for the rain. You want to help, but the moment you follow the rules, you become the problem

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Exactly! So frustrating trying to help and ending up as the “problem.

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Back when I was getting started in the food world, I worked flipping burgers at In-n-Out. A man came in and said the burgers he had gotten weren’t right. He dumped the food on the counter and then he started throwing them back behind the counter. We gave him a refund and then his demeanor completely changed. He was calmer and he told us to have a great day as he left us to clean up the mess he made.

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At a different job I had a customer trying to swindle me in telling me that there was a deal in an item that never had a deal or promotion for sale so he made me scan the item 20 times before believing me. Obviously, he finally let it go but I scan it with an inventory scanner that showed me all of the sale price promotions if there were any

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