Who else has noticed American Express’ precipitous decline in customer service over the past year? Which consulting firm is responsible for this shift in strategy? 😠

like
Posting as :
works at
You are currently posting as works at

Agree. Been asking for credit card pin going on 7 months now. Still nothing. 😔 I gave up after 5 call. No apology or further explanation besides it’s on its way.

My friends have had good things to say about Amex. I'm actually about to jump over because Chase Reserve has been failing at an epic level on all fronts for me. For example, fraud charges made it through but they blocked me every time I went on travel even after we have "straightened things out" on multiple calls. Also, for all issues, they keep asking me to call the vendors, airlines, and other folks myself. Awesome service.

M1, I’ve had terrible service with Chase as well. Movers breached contract and delivered my things 14 days after the end of our contracted window, so I disputed the final $350 charge with Chase.

"Well the items were eventually delivered, so the charge is valid”

WTH!? Clear breach of contract, and I have $105K in cc spend with Chase this year, and they don’t do anything. Amex is much better on this front

Related Posts

Any recos on in-person Sketch App workshops in Los Angeles?

How would you seek entry into the startup world?
a) through contacts you’ve made in consulting
b) with friends from college/life
c) go it alone and see who joins

like

Any idea on what I industry senior risk analysts are making?

like

Is IB worth the sacrifice of WLB? Obvious pay is really good but are the prestige and pay worth it if you’re planning on only doing it for a couple years?

Currently working at an IRA with great WLB. Honestly I love my job, the firm, and people I work with.

Also doing MBA part time at a T15 school. Thinking about switching to IB but I’ve done my research and I think I would burn out of IB in two years but I might be ok with that for the opportunities after.

like

How many therapists (and social workers too!) see a therapist themselves? Do you find it helpful?
I think there's this myth that therapists have all their own sh*t figured out, and for me at least I know that's far from true (hopefully it isn't just me). On the contrary, I think we should be leading by example!

like
like

How do I tell a firm I screened with that another firm I screened with is moving forward with full rounds? I would prefer the former firm, even though the latter firm is ranked higher. Thanks for any advice

like

I’m have a new theory about why juniors always feel like idiots and wanted to see if anyone else thinks this makes sense. I’m a third year, and am the most junior person all of my teams (generally me, a senior or two, and a partner or two), and I always feel like I’m messing something up. Is this just because I never get to work with other juniors and don’t see the mistakes they make, and that it’s relatively normal? And FWIW I went to HYS and I’ve had a clerkship so it’s not like I’m not smart

like

I’m doing some research on frequent travel for a new loyalty concept. Looking for newish analysts/consultants who would be willing to answer a dozen or so questions for a $10 Starbucks gift card.

like

Hey all, I left four shirts in the wardrobe of my room in a Sheraton. They’re saying they are not in lost and found but I am 100% sure they were in the room. One of the shirts has sentimental value...

Any IPS Advisory folks out here ?

like

Hello everyone. I have applied for a junior Java developer position, and tomorrow is my interview. Can anyone let me know what topics are asked in the interview? This will help me prepare for and crack the interview. Also, if anyone can let me know what OFSS does, is it part of Oracle or a different company?

Hi sharks,
Bowl seems so silent. Can we keep it interactive? Please suggest.

like

I'm trying to estimate the floor of vaccinations to get a sense if the "100 million doses in 100 days" is even possible:

Assumptions
> Approx. 6000 hospitals in the US
> 40 people in a hospital waiting room per hour
> 6 hour workday

= 240 people vaccinated per day x 6000 hospitals
= 1.4 million people vaccinated per day

US bought 100 million of Moderna doses in Aug and additional 100 million doses of Pfizer in Dec = 200 million doses available in total

Am I thinking about this the right way?

like
like

How to look about for opportunities for Acca candidate who has 3y experience in external audit ? Looking for suggestions ! Thanks

funny
like

What is the use of earning badges in Level up? Is there any advantage to this?

like

Additional Posts in Consulting

Glass of wine ✔️ about to start watching The Night of ✔️ thought of flying tomorrow morning 😩😩😩

like

What should I do in LA tonight? Staying around west LA.

like

@IOS10... I don't want to "Press home to open"... why the duck else would I unlock using TouchID??

like

Officially on maternity leave for 8 months after today!! I also got the green light for promotion, pretty happy with all things Deloitte right now! 👌🏻👏🏻

like

Flown a lot this year. Lots in first. 2017 goal: Private...

like

TFW you actually lost some weight since last two weeks even though it included a long weekend and n team dinners.

like

Planet Fitness is literally the worst gym, and if that stupid Lunk alarm goes off at 6:15am, I'm gonna rip it down with my bare hands and grunt the whole time I'm doing it.

like

Ratings on three projects - 3,2,2. Utilization - 90%... Proposal hours - 15... Firm activities - 43 hrs... I then get a YE rating of 4 😕 ... How worried I should be regarding the layoffs???

like

After getting kicked out of McK late last year, this gives me schadenfreude 🤣

Post Photo
likefunny

Best consulting firms to target for Supply Chain & Operations Strategy apart from MBB after graduating from MIT SCM

like

McKinsey & Company Anyone willing to refer in McKinsey or BCG?McKinsey & Company Boston Consulting Group

like

If you get laid off when you’re in the middle of an interview process elsewhere, do you tell the prospective employer?

like

I seriously just received an Out Of Office email from my client that said "I'm on PTO" ... that's IT, folks. Achievement Unlocked! IDGAF Status Reached: Expert.

like

Wtf is this lax traffic right now

like

EY fish - when you are laid off, is it immediate the day you're told or do you get a little warning?

like

Do you have a monthly inflight wifi plan? You must be in consulting!

like

I’m at a T2 with 2 YOE. Feels like you only have real client exposure here once you hit around 4-5 YOE (from undergrad). Is this true at MBB/other T2s?

like

Outside of M7, what is the best MBA program for consulting exit opps? Looking at employment reports, it’s looking like it may be Ross —> ~70 MBB hires

like

Entering my 15th week unstaffed for the year. Does Deloitte do layoffs for low utilization? Mine is around 60%

like

Cowboys lookin hella playoff ready

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal