Who's fault is it if a hospital is getting serious complaints from patients on yelp about low regard for patient wellbeing?

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Is it one nurse, or many? One department or many?

Depends on specific situation. Would need more info.

At my previous hospital, marketing's fault! Because they have so much say in the matter. LOL. Realistically, that will depend on the specific nature of the complaint. If the commentary is that staff is rude and unhelpful, staff. If everyone is hurried with little time and attention to the patient, it is probably administrative understaffing issues.

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