Community Managers

Hey! I’m the marketing director in charge of hiring a CM for the company. Other than work experience, what should I be looking for?

My boss is considering running a hybrid remote/in-person event with our community. Any advice for making sure a hybrid event runs smoothly?

How big of a part does social media play in your workday?

We’re shutting down our community and I’m having a hard time figuring out how to navigate it. I don’t want the community to feel like they aren’t appreciated for the time they spent with us.

What’s the difference between a community manager and community operations manager?

Be honest, do you enjoy your job? Is there anything you would change about it?

What’s your process in the first 2 or 3 months of starting a new community?

Did your company do anything for you for community manager appreciation day last year? Or is it just another made-up day?

The community has grown quickly and there is way too much work now for me to reasonably handle myself. How should I ask my boss to hire a 2nd person?

Do you have a copy/paste doc for FAQs, or do you try to respond in a personalized way each time?

What are the primary daily tasks of a community manager? I feel like companies all have their way of describing these stipulated tasks. I'm considering a move to another company but in the same de… more

Do you agree with the 1-9-90 theory of engagement?

How do you handle trauma dumpers? I don’t want to shut people down who are clearly vulnerable, but our community doesn’t have the expertise for helping them.

When someone asks a question, I give the community 3 hours to answer before answering myself. I’m trying to avoid being the only person who answers questions. Is this a good approach?

I have a hard time not taking things personally when community members disagree with something. How do I change that mindset?

I need a way to motivate engagement without offering material rewards. How can we offer recognition in a way they might appreciate?

Most communities have guidelines about what *not* to do. What about adding guidelines on what they *should* do? It seems like that could help engagement.

Is community advocacy in the company a big part of your job?

We have a very arrogant super user. They are really good at getting community participation, but their attitude is terrible even though it’s not against our code of conduct.

Have you ever had a major issue that caused a lot of your community to leave? What happened?

I’m so sick and my manager is letting me work from home but not take the day off. How am I supposed to be productive when I want to crawl into bed and sleep for 3 days?

Has hiring a community manager improved your business?

How do you decide who would be a good community moderator?

Have you ever had to apologize to your community for a mistake the company made? How did you handle it?

Is the CMX summit worth it?

If you could start your community from scratch, what would you do differently?

Hey community managers, how do you thank your volunteer moderators?

Community management is still a fairly new position and it’s exciting to be in a role that’s still evolving.

My manager wants to see stats on how the community is growing but isn’t telling me what metrics they want. What KPIs should I be showing them?

Community managers on Twitter, are you still maintaining things? Any plans to leave?

My boss thinks I should be available to users in the evening because I’m “online anyway and it only takes a minute”

I started moderating a discord community a few weeks ago and it is way more stressful than I could have imagined. Is burnout high in the industry?

Some users just love to cause conflict without crossing over the TOS and it’s exhausting. Why are some people so miserable?

I was offered a CM job at a medical cannabis company, but I’m overwhelmed trying to understand all the different advertising laws. Should I take the job, or keep looking?

I left my job during the pandemic and started freelancing. It was going well, but I just lost my biggest client and now I’m a bit panicked. Do you have any advice for finding more clients quickly?

Are you quick to ban people or do you give a lot of chances?

When it comes to sharing monthly performance reports with your client, how do you usually structure it? Looking for new ways to structure our reports for my team and would appreciate any insight!

What are the best Discord game bots?

I find it so hard to prioritize tasks. Content writing, engagement, analytics, collecting feedback, and the list goes on. How do you decide what needs your attention?

Where’s a good place to look for entry-level remote CM jobs?