Have you ever had a major issue that caused a lot of your community to leave? What happened?

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We had a small scandal at the company and that caused a lot of loyal people to boycott. We had to work very hard to come up with some campaigns moving forward and a subtle PR strategy that restated our values and told them they were heard, but it's hard to reach people who can't hear you anymore.

Fortunately, we haven't encountered it yet. I don't think I am ready to face it. How about in your community?

I think we had. It was the time when our boss had an affair with one of the employees. The community was not happy with it.

We had a little bit of an issue with our product. But a lot of people left right away. They didn't even give us a chance to explain.

I can't think of a major issue. We had small ones before. They were just normal issues so I guess the community wasn't affected at all.

In my previous workplace, yes. Well, you can't really call it major. It was basically about all the rude employees we had. Rude and disrespectful.

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