How do you decide who would be a good community moderator?

like
Posting as :
works at
You are currently posting as works at

I think you have to get a sense of them as a person and the way that they are interacting with people before they get into moderation. Those who can tell the slightest differences between truly crossing the boundaries of whatever your community guidelines are and what is part of a healthy discussion are worth keeping for a long time. It can be a very awkward process figuring out what needs to be moderated and it helps with the person is naturally very in tune.

By their skills. A moderator tries to keep all communication between the various members civil by stopping any inappropriate comments so they don’t escalate into arguments or disagreements among users. They also try to ensure everyone has an equal chance at participating in conversations without fear of being called names, either overtly or covertly.

Good moderators are always aware of the energy of the room and be able to pump it up when needed. There are some reasons that people are not paying enough attention as time goes by.

Those who can respond to posts quickly and efficiently.
It is important to take care of problems and not let them linger so they don’t turn into more serious issues. If someone is swearing, for example, you might want to censor the offending words or put a warning before letting it go live. This will keep your community family-friendly and make people feel comfortable when discussing sensitive topics.

When he can create a community policy and enforce it.
Rules need to apply equally to everyone because this ensures fairness among participants. One way to ensure uniformity is writing clear guidelines with examples of how infractions were dealt with in the past so new moderators know when it’s time to intervene.

For a good community moderator, it’s important to enforce these rules and make sure they are being followed on a daily basis. It won’t take long before everyone will know what is acceptable behavior in your community. For example, if you only allow professional language use then anyone who posts anything inappropriate or foul-mouthed could be banned from the site.

Someone who has patience dealing with people basically. It's just a matter of being able to handle multiple tasks at once and talking with a lot of people every day. It can drain one's social battery but that's the minimum requirement I think

Those who can handle serious situations almost instantly are perfect for the job. Also, he must know how to create community guidelines and policies.

Related Posts

What does the recruitment process look like for PhD candidates for the Big 4 and tier 2 firms? I know MBB recruits PhDs, but am unclear about the rest.

like

Anyone know what salary for an MBB Analytics Group Manager looks like? Asking (for real) for a friend. Thanks?

like

The word "Latinx"

Discuss.

How’s attending the ALPFA conference in Vegas?

like

Is Valuelabs a good company to join now?

MAGA!!!
America first!!!
Winning!!!

Post Photo
likehelpfulfunny

I have a friend looking for a graphic designer that can build her a style guide. Anyone have any recommendations?

Please send websites as well.


Thanks

like

If you living currently in a home and looking to buy another home but plan to put only 10% on the new home, can I pay the remaining 10% after selling my existing home in 1-2 months .. and get the PMI

like

My spirits are a bit low but I need to make some sales, and that's hard to do when my charisma is basically zero. Any advice on how to keep a stiff upper lip when you feel like you're going nowhere in your career?

like

What do people around here do on the weekends? It seems pretty slow so far

like

Can anyone recommend websites / books to improve pharma CW skills? I’m looking for something like “Hey Whipple” that are pharma-directed (if it exists). Thanks!

like

What are the best consulting companies to work for in life science consulting? Specifically for supply chain.

like

If I've maxed out my TFSA, should I continue investing through an RRSP or a personal investment account?

For context, I also have a good pension. My main concern is that while the RRSP will be nice to lower my taxable income now, I'm worried when I retire I'll have to withdraw too much from both the RRSP and pension. Thoughts?

Hello. Just curious on what's the salary ceiling for a manager position at Deloitte? Received a verbal offer and waiting on written offer. I was told by a recruiter that M at Deloitte doesn't make more than 180. Just curious if that's actually true and if anyone had experience negotiating higher salary than 180.

like

Hi Folks,

I am a Project Manager in a fintech domain with 3YOE in the same field , in a process of PR, kindly refer if anyone come accross such opportunity


Thanks in advance!!!

like

I'm in finance/tech FPA, looking to go back to the defense industry for a 25% increase in TC. But wanted to see if I should leverage the new salary with current company to see if they'll match.

Background: got a promotion at current company that didn't come with sufficient increase . After stating my case I was told it would be evaluated next October, which is what prompted the initial job search.

Current TC 103K [88/15], offer 125k base [+discretionary bonus].

like

What is the most effective way to handle reputation management online? I've been hired by a company that doesn't have the best track record but they are rebranding themselves in a big way

like

Tata Consultancy I am a manager in Capgemini... have an offer frm TCS. the designation being offered is Assistant Consultant.. 9.8 years experience( 5 yrs with Cap) Even though I am getting a package of 25Lakhs.. it seems like a demotion in designation.. Cg has offered to match upto 23.5 lakhs.. Is it worth moving to TCS on this grade? My primary reason for moving out of Cg is i m bored of beauocracy and WLB at current project. Is it a good idea to still switch with the counter offer from Cg Capgemini Tata Consu

like

Very specific to retail and/or hospitality in-house roles: has anyone found a good solution for predictive scheduling? Our retail division has one set of software for scheduling and one for payroll, and neither of them can handle predictive scheduling compliance issues unless they’re used for both the scheduling and payroll functions. I’m coming up empty on ideas for them to bridge the gap, but I’m also new to my compliance counsel role, so I would be overjoyed if anyone has suggestions.

like

Anyone going to the security/privacy conference in DC this week?

Additional Posts in Community Managers

In my opinion, the slow ROI keeps businesses from seeing the importance of investing in the community. Do you think that attitude is changing?

like

What prompted you to do a complete community overhaul? Did it pay off?

like

When you’re discussing the company on community pages like reddit, do you use your own name or the company name?

like

What's the most inspiring post, comment, or interaction you've ever seen in your community?

like

I love the engagement part of the job but hate the data. Do companies ever hire just community moderators?

like

If you had to choose between Discord and Reddit as your main community hub, which one would you pick and why?

like

I’ve been thinking about starting a blog for community managers. What topics would you like to see covered?

like

I have a bit of experience doing social media management with online businesses but I’d like to try out working with local businesses in my area. What are some good strategies for doing cold outreach, and what kind of services would you offer to entice them to work with you?

like

Wanted to share a recent win in case this would work for anyone else in the bowl -- We started a “share some music” channel in the community and it’s amazing how a non-related topic can encourage participation.

like

Does anyone here know anyone who has left their CM role? What was the next step in their career?

like

Nobody asked, but here I share the best 5 tools that will ease your job as a community manager:

👉 Canva
👉 Hootsuite
👉 Google Drive
👉 CapCut
👉Qoob Stories

Would you add or change something?

like

I need a magic spell to make employers stop asking community managers to design, manage ads and create strategies. As you read, a CM is in charge of your COMMUNITY. They're should not be doing the work of 4 people.

like

What kind of plans/services do you offer to your clients as a freelancing social media manager?

like

I’ve started a new job and though they have a community, it has been stagnant for a long time. Would you face the change directly with a “we’re back!” style post, or just increase the activity without acknowledging the absence?

like

Looking to create a survey to send out to our customers to get an idea of what kind of content they’d like to see from us. Any suggestions on high-value questions to ask?

like

It’s amazing the power that asking easy-to-answer questions can have on a community. It’s a great way to get nervous users more comfortable with engaging.

like

What questions should I ask a candidate during an interview for a community manager job?

like

I was rejected from a job because I don’t have a big online presence. Why does work have to be my hobby, too? Is this normal?

like

Are you an experienced community and social media manager expert with 4 to 5 year of experience.
You can DM.
Let’s make a deal.

like

We’re looking to implement incentives to encourage community engagement. We’re going to test both material incentives (product) and good ol’ fashion recognition. Which one do you think will do better?

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal