How do you handle trauma dumpers? I don’t want to shut people down who are clearly vulnerable, but our community doesn’t have the expertise for helping them.

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I would try to give them resources to people/orgs/communities that can help them better.

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We have a policy where if it gets way too personal we will hide their post. Then if they're a "repeat offender" we may reach out to them personally about our community guidelines, if there's any way to share that. If they seem like they are really in pain or at risk in any way we do sometimes do a safety checkup with some hotlines that we send to them.

I would just let them vent unless it's something that could be triggering or offensive to the rest of the community.

Move yourself out of their sphere of influence. Acknowledge their feelings but don't engage them further than that. Point them to the direction of a professional that's best suited for their needs.

Set up proper rules and concrete boundaries within your community. If it further progresses, you're free to time them out or have them banned.

I believe it would be beneficial for you if you took the time to consider what you could and would be willing to do to assist this person. And also where you draw the line. For example, express how you wish your content would give them a space for relief.

Hit them with the "I'm sorry to hear what you are going through. I would love to help, but I am not trained to do so, and there are better avenues out there for you to get the support you require."

Point individuals in the direction of a suitable resource, then draw the line there. My community offers several bot commands for suicide prevention and mental health support. After that, the discussion is over.

Acknowledge first the fact that they are going through something. And then you can refer them to an organization or group. Make sure not to sound too aggressive.

You should place a time limit on your conversation. Try to shift the conversation in a different direction. I hope this helps.

Refer them to an expert or professional. That's the best thing you could do. Best of luck to you!

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