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Before there was Silicon Valley 📺, before there was Bullshit Jobs 📖, before there was Office Space🎞️...
There was Processed World - a terrific little anticapitalist magazine skewering the terrible bosses and petty oppressive workplaces with humor and a clear heart. La plus ca change... today's computers are better, the bosses, however...
http://www.processedworld.com/History/history.html

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You have a job in literature if you ever want to pivot! Customers are generally fine, but every once in a while, you do just get the meanest person ever. Can’t even imagine how they just wake up or get in that terrible of a mood, and then to be like that to others. Never ceases to amaze me.
I'm torn on whether this actually happened or you're just an incredibly talented writer using Fishbowl as their creative outlet. Enjoyed reading it either way. This customer, real or fake, sounds miserable. Like 95% of customers.