A customer once came up to the counter with a gift card from three years ago and demanded to know why it wasn’t working. When I told them it had expired, they went off about how they shouldn’t have to check dates and it was our fault for “selling expired cards.” It took a lot of explaining, and a few “sorry for the inconvenience” phrases, before they finally left—still not happy.

Ever had someone try to use something completely out of date and get mad when it didn’t work?

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Frankly, I'm with the customer on that one. I'm in Canada and it's illegal for gift cards to spontaneously expire (there are exceptions for services and promotional gift cards).

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Yeah, totally! It was actually a promotional gift card that was only valid for a specific time frame. That’s why it expired, unfortunately.

If it’s a gift card they can’t expire. There’s a law for that and everything.

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I agree

Anytime someone tries to use a coupon with a very clear expiration date on it, I always have to wonder if they are trying to get it past me, or if they genuinely didn't notice the date. Either way, it's always a pain trying to explain that when they just don't want to hear it.

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You want to be understanding, but sometimes it feels like they’re pushing their luck. It’s hard to stay patient when they’re not hearing it, no matter how you explain!

Waht an Easter Island savage…

I know, right!

Worked at a retailer that was going through receivership & was court protected from bankrupsty. Gift cards were given a date when they could no longer be accepted. Two days before the doors were closed permanently, customers would come in expecting to use their gift cards they had gotten as gifts. LOL.

How often does this happen? Wouldn't it simply be worth honoring the gift card to possibly generate a new loyal customer.

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