Amex IVR, you're doing it right: "We see you usually manage your account online, would you like to be connected directly to a representative"... Yes, yes I would. Winning.

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Posting as :
works at
You are currently posting as works at

I wonder if some awesome consulting firm helped with that.

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Hmm...

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Mhhh... (Am I doing it right?)

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Uh huh. Just the way i like it.

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Hmm...

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