Any advice? My last apartment complex is charging me for 8 weeks of rent after my move out date.

I went to talk to them and they said they recently replaced the management team and they've lost all of the move-out forms (signed by me and the leasing office). They're telling me I need to provide proof that I gave them the keys on the agreed upon move out date but that's impossible to do because they don't give a receipt and I didn't take a video of me handing my keys to leasing office.

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Get an attorney quick. Not your fault. Use your company’s legal resource to write them a letter

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You’re welcome. I’ve had success with a letter hopefully that stops them, if not go further . Update us , hope all works out well

That is just wrong! That’s thieving 101
There’s absolutely no way I would pay that tho. That’s just me.

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It's not just the extra, they owe me my security deposit.

Stop being cordial and go off on them mention their incompetence use profanity, make a point.

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You ALWAYS keep a copy of any signed forms. Not sure if there is much you can do. Its going to be your word against their's if you go to court.

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I took a picture of the move out form but it was before they signed it 🙃. I believed them when they said the manager would sign it and upload it to my record.

I've sent them photos of the apartment after I cleaned it with time stamps, plus pointed them to a work order I placed the day I moved out reminding them of an issue that they still hadn't fixed. I put in the description that we were moving out that day so they can go in whenever.

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Google Tenant rights in Texas. Most people don't bother to know, and you can bet the office manager at the complex isn't paid enough to know. Usually just pointing out that you know and you aren't rolling over is enough.

All of their documents are paper, they've also "lost" my written notice

Tell them to fuck off and take legal action to prove you're guilty. Innocent before proven guilty

Also you should always keep a digital copy of move out notices for a while on your laptop for BS. Renting is a dirty business. This has saved me thousands

Fwiw, this is 15th Street Flats on Shepherd in the Heights. I'm seeing other Google reviews from this month of people saying they're doing the same thing to them.

Do you have a copy of everything you signed?

Unfortunately I don't, I filled out the move out form in their office and I didn't ask for a copy.

I should have known better but this is the only apartment complex I've lived in where the move out documentation isn't completed on the online portal. They never sent me a renewal offer which was supposed to have the option of declining, despite sending multiple emails saying it would be uploaded soon.

Update still not resolved... making one last effort before getting a lawyer. Apparently I'll be sent to collections soon.

Thank you. I started reaching out to lawyers today. Unfortunately, this is effectively a small claims court issue though, so we'll see if I can get anyone willing to help without costing more than what I'm being charged.

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