Anyone else live in the Cabochon at River Oaks? I want to file a complaint about the brown water running through the tap but 311 has no option to file anonymous complaints. Your name, phone number, and unit number have to be on the complaint.

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Yeah I also live here.

I think it’s just rust from the pipes as it only runs brown for a few seconds if I’ve been away for a while. Obviously still not ideal, but most of the time it isn’t an issue

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I think it’s rust as well but just because you can’t see it unless it sits in the faucet doesn’t mean that rust is not running through your water all of the time. I think it’s gross, the opposite of luxury, and should be fixed. They have no plans to do anything about it. My personal hygiene has actually slipped because I don’t trust the water to do things like wash my face, and especially not to sit in my dishes in. I stopped cooking as well for this reason. I’m just very uncomfortable with having brown water coming out of my faucets.

hy do you want it to be anonymous? How else could they possible fix it if they have no idea where it is.

Have you complained to maintenance ?lf you think it's the building not the city call the health department. 311 calls are only for city services.

I mean you can give them bogus name and number, but then you will never get any feedback..

311 handles the complaints for the health department. I’m OK with not hearing anything, I don’t want retaliation against me. I just don’t want to have to worry about the color of my water every time I turn on the faucet based on the last time I used it. they would know where it is because it affects the entire building, they can just go down to the gym or bathrooms downstairs and check the faucets .

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