Executives are often shocked at Go-Live. Not because problems suddenly appear, but because they were protected from bad news for months. Status reports stay green, risks are softened, and optimism fills the gaps. By the time reality surfaces, options are limited. Transparency early may feel uncomfortable, but it’s far cheaper than surprise later. Good leadership demands truth, not reassurance.

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Owners demand truth. Employees (including executives) extend the pain to justify their job.

Don’t let the executives off the hook. If they’re not hearing truth to power, then they’ve clearly cultivated a culture of power distance (best case) or fear (worst case).

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