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Full disclosure we are also not using JIRA correctly or to it's full capacity (yet)
Try to stick with one system before you start integrating others. I’ve used jira for sprint planning for the last 2 jobs and it does the job. It’s easy to use once you’re used to it.
Not a tip related to JIRA specifically but when I was a new scrum master working with a team just as new to the framework I started every event making sure everyone understood the purpose, objectives, and deliverables of the event.
Jumping into the tool can sometimes be confusing if the basics just aren’t there. For JIRA - if they don’t understand how epics, stories, tasks are different and their relationships to one another then it can be overwhelming. Or if they don’t see the value of working iteratively that can also make them less inclined to want to plan a sprint.
JIRA is alright (not super user friendly at times) However, If that’s what they’re already using then it’s great to start with something they already know. The tool will only complement your coaching!