Had a credit card customer call in once, about a weird recurring charge. It was from a dating text/call service he’d signed up for.
He was like, “I’m 70+ and I keep getting contacted by 18 to 25-year olds. I only wanted 45+!” 😅
He couldn’t get the company to cancel it, so he called us hoping the bank could somehow step in and fix it.
Honestly, I didn’t even know how to respond for a sec, just trying not to laugh while helping him file a dispute.
Call center reps really do hear it all!!!

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Ok this is incredible 😂 No shade to the 70 year old though. I hope I'm just as ummm...feisty when I'm that age 😂

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Right?! Man was just out there knowing what he wanted 😂

Oh my goodness, that's hilarious. Those in call centers probably have wild stories happen monthly. You also have to balance handling these situations professionally. You're a rep but you also wear different hats whether it's figuring out the issue or helping manage emotional reactions.

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You nailed it. we’re part rep, part therapist, part tech support, all in one call 😅

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💀💀💀 amazing. It would've taken all the self-control I had not to burst out laughing. I hope he was ultimately able to find love with someone a little closer to his age range 😂

funny

I genuinely hope he found someone more his type too but that moment still lives rent-free in my head.🤣

Haha, that’s hilarious but also kind of sweet! Call center reps really do get the most interesting calls. Glad you were able to help him out, though! Gotta love the unexpected stories that come with the job!

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Totally! It was one of those calls that made me laugh and pause at the same time.

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