Had an interview where they asked how I’d handle rude customers but didn’t ask much about my past roles. Felt a bit one sided. Are situational questions more important than experience now?

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Posting as :
works at
You are currently posting as works at

They should definitely value them equally. I honestly think experience gets the edge because of the persons ability to handle these situations are likely better because they’ve done so before

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Yeah I guess that’s right in some ways!

I mean, situational experience really helped me out when I was first getting a job in customer service but if you have experience in past roles then I think they should’ve went off that instead. Some people don’t have backgrounds in customer service but you did.

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I see, I guess customer service back ground is important!

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