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They should definitely value them equally. I honestly think experience gets the edge because of the persons ability to handle these situations are likely better because they’ve done so before
Yeah I guess that’s right in some ways!
I mean, situational experience really helped me out when I was first getting a job in customer service but if you have experience in past roles then I think they should’ve went off that instead. Some people don’t have backgrounds in customer service but you did.
I see, I guess customer service back ground is important!