Has anyone here gone into customer success? I see so many customer success manager positions posted at various companies... I know many people hate on customer success, but the pay seems pretty good and it's sales adjacent.
Does anyone have a positive experience to share about being a CSM at a big tech company like ServiceNow, Workday, or Salesforce...?
Due to my less technical background, i qualify more for CSM roles than I do for pre-sale solution engineer roles.

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Never too late to get technical. Successful CSM’s have at least some technical understanding of the product they are working with and can define/articulate feasibility, constraints, and LOE.

Not saying it’s necessary up front and is definitely something that can be grown into but might be a struggle up front

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