Has anyone seen bottomline savings from RPA? Feels like it’s still being sold as a cost reduction play everywhere but I’m yet to come across cases where team size reduced from 500 to 300 due to RPA.

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Number as an example of course. And people don’t have to be let go just redeployed. Haven’t seen legitimate reduction in resource requirement, just parts of people here and there which doesn’t lead to any benefit for organization, only employee. Employee benefits are great but if that isn’t the business case to start with, companies will stop investing beyond a point so much

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That's where processing mining tools came in that are very effective to identify variations in paths, time and cost involved to identify right automation opportunities quickly and timely monitoring of the use cases productivity. Hyperautomation has made positive impact on Automation where there were huge gaps earlier.

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Truly interested in your comment. Will you please elaborate?

Most of the time instead of reducing the staff, the freed up capacity would be used to support additional apps / work scope. Also the projected savings usually will be incorrect as they get estimated without fully defining requirements

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Just wrapped up a project where the company wanted to eliminate their 3rd party shared service center.. it was a Success. 300 shared service jobs eliminated 80% reduction in head count 60% reduction in cost 100% elimination of the 3rd party Brought the Uneliminated jobs back on shore.

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LOL nope. The time we spend with requirements, build, testing, and then O&M outweighs the cost savings. Assuming the automations reach a stable state, and run for a couple years, we might break even. I think this is mostly from the use case selection and trying to do “Big Bang” type implementations vs cost savings by a ton of smaller more effective bots.

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Recently implemented a process that reduced risk significantly for the client. About $250k annually in potential losses avoided if that counts.

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So you’re saying the ‘citizen led model’ leads to more cost savings?

The problem with the citizen led model imo is the maintenance and support. A lot of the people building citizen lead efforts don’t understand how to make it scalable or think through how future changes will be handled. I fear this will lead to what we see with excel workbooks over time. It produces a result but no one has a good handle on it or how to verify it’s correct. So I suspect short term it’s cheaper but the cost will be higher longer term. The bigger problem is in a lot of cases RPA is used as a bandaid for a bad process or data. The right answer is to fix the underlying problem but that is typically expensive and impacts too many processes.

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I feel like if you’re selling RPA as cost reducing, you are not selling it properly. It really just builds capacity within the organization to shift the workforce to more meaningful things. I doubt any company can get its employees on board by the main selling factor being - this tech will take over your jobs. It also will lead to avoiding future cost, when they don’t have to hire new folks if/when the workload increases due to growth.

Actually yes one of my client deployed bots for invoice processing instead of adding resources to the team ... it depends on the process and functional area bots are used for

If a new bot is created for $100k and it reduces a team by 3 people ($50k annual salary), you already have +50k to your bottomline for this year and +$150k to your bottomline for the following years. While RPA bots can be world-changing they don’t have to be to affect your bottomline.

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