Accenture can you guys go back to Marriott and fix their customer service please I've been on hold for 30 minutes and I still have missing nights

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Has happened to me on two different stays, even as a Platinum was on hold for 90 minutes once before giving up. Complained and got 10K points at least

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"fix"

Hope you didn’t use their app to call. One of the numbers is a Canadian area code. Ended up costing me $15 for 15mins if waiting

So i guess I found out why an ambassador can actually be good

I just use the web link to report missing stays. It only takes a few minutes and you get your stay applied within a few months. They email you a ticket number so you can follow up.

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