Hi Everyone, I have received an offer from Salesforce for Success Architect role. Its an AMER shift role where they are saying the work timing will be 5.30 PM - 2.30 AM IST. Can anyone confirm the timing and also if anyone has joined recently in the same role then please share your experience in terms of work pressure, flexibility and responsibility.

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This is customer success role, not a technical role.

They act as the customer’s first point of contact for a mix of reactive and proactive needs — providing frontline technical support, delivering educational sessions to drive feature adoption, and assisting with foundational architectural health checks. They bridge the gap between daily challenges and long-term success.

You have to work with customers (same time) within the timeframe they mentioned.

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