Hi Fishes

Can you please tell what is the Barclays online assessment test about ?

Thanks in advance.

@barclays

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It's values and mindset MCQ questions. It's tricky. Don't take it casually. I will suggest that practice first and then only attempt the same.

There are some video questions as well and they ask for the solution you have for that particular situation.

It's basically a psychometric test.

Judgement, logical, situations based questions.

For example:
“You are a customer service representative. A customer unhappy with your company’s product calls you and starts sharing his frustrations with his purchase. Which of the following behaviors would you consider as the most constructive response to this situation?”

A* You will refer the customer to your supervisor.
B* You will try to prove to the customer that your company’s product is superior.
C* You will make an effort to listen to the customer’s concerns.
D* You will offer the customer alternative company products to try.
E* You will tell the customer that his concerns are not reasonable and hang up.


Answer:
Possessing active listening skills is a highly sought-after professional quality in customer service. For this reason, response option C would be the most beneficial to select as your answer. It demonstrates that you would rather approach a conflict situation by making an effort to actively listen.

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+1

Is our offer reversed if we don’t clear ?

AVP

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