Hot take: Patient Satisfaction Scores are the worst thing to ever happen to the quality of actual medical care. We aren't a Five-Star hotel! We’re a hospital, and sometimes good care means telling a patient they can’t have a cheeseburger after heart surgery. When we prioritize scores over clinical outcomes, we’re just practicing customer service. Does anyone else feel like a glorified waiter/waitress some days?

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Yes and No. YES because I am always with a tray of food proving feeding monitoring and cleaning up after. NO because waiters and waitresses get tips-we get fired if we accept tips What’s wrong with this system?

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I think they can be helpful if patients actually completed them when they were happy with how they were treated. Unfortunately I think people only feel motivated to do them when they are upset.

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