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Posting as :
a Project Manager
▸ Hiring Manager Probs
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Pro

How are you helping your team manage workload? For example, there's one person on my team who is in charge of making sure certain communications are pushed out. The team that provides her with the essential information is often very last min and during late working hours, but it's essential for the company that these communications go out on time. How would you support your employee in this situation?

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a Senior Manager 1
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Meet with the team that is sending in stuff late and get to the bottom of that. It might be a miscommunication, might be other things happening causing it. Could also be unaware of how it is impacting team member who has to get all of that out. I’ve been in the hot seat a few times when things come in late, but if it's consistent, there’s something not working out.

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thanks for the advice!

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a HR Manager 1
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I would talk to your employee and see how you can support her with getting the information from the team in a more timely manner. Ask her how best would that happen and talk to the other team's manager showing support for your employee.

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Pen icon, author badge Authora Project Manager
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thanks!

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a Department Supervisor 1
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I think the answer is pretty obvious, get the people providing the information to get their act together and have them submit it in a timely fashion. Just push their deadline back a few hours if you have to. If you're putting one person in a position of having to rush what sounds like an important task, you're taking a risk. If something goes wrong and they make a mistake because they were working in haste, you'd be partly responsible for that.

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it's been tough because the information comes from senior leadership, and other teams are responsible for acting on the changes as well. It's been an overall pain point but considered a business imperative

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an Operations Manager 1
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You’ve got a misalignment between responsibility and control, and she’s responsible, but others control the timeline. That’s risky. I’d document these patterns, raise the issue to leadership, and propose formalized content deadlines. Have you flagged this pattern up the chain yet?

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Pen icon, author badge Authora Project Manager
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yes exactly- that's a great way to put it. The decisions come from up top, which adds an additional layer of complexity.

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