How can an agency struggle to keep their existing employees 100% billable but also be actively looking to hire? Make it make sense.

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How can an agency stretch everyone so thin and then also drag their feet on hiring new people?

Oh, they're cheap

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They don't have the right mix of talent - level of experience, industry experience or function. For example, maybe they have a lot of staff that work on Consumer products, but they need staff for Pharma work. Or they have a lot of senior staff and few junior to do the work.

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Hopefully they are planning for growth. Or reduction in force or both. Laying off people due to workloads is one way to deal with low performers.

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