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Chief
Put numbers in front of leadership. Animosity between business units is common everywhere. But when that animosity is impacting the bottom line, that usually gets the attention it needs.
Chief
I think it depends on who the involved parties are. If the friction lies between subordinates, I’d work with their manager and give them the opportunity to course-correct.
If this a peer in a leadership role that is causing the issue, I’d still work with that peer but make your manager aware of the situation/issue you are raising for support.
The last thing you wanna do is hit an S&OP call and lay it on them, unless you feel like there is no good working relationship. And then get ready for some fireworks! Hope that helps!