How much weight do you give to customer reviews when evaluating a company? I'm scheduled to interview with a firm where the staff seems happy, but the clients definitely are not, at least based on what I'm seeing online.

like
Posting as :
works at
You are currently posting as works at

I'd weigh the employee reviews way more than the customer ones. Every company has unhappy customers, especially in insurance where people are already frustrated before they even call. If the staff seems happy, that tells you more about what your day-to-day will actually look like than someone leaving a 1-star review because their claim got denied.

like

I would give it some weight because if my clients are not happy, that usually impacts how I feel at work. They might just show it outwardly that it’s fine but that’s not how my experiences were

like

I would be interested in seeing customer reviews but I'd go in skeptical. I know from my own experience if I'm happy with something it just doesn't occur to me to write a positive review online. I always assume negative reviews are much more likely to be written. Now, if there's a pattern in the reviews that could be telling. Overall I'd be wary of taking customer reviews too seriously.

I give great weight to customer reviews if the complaints involve my prospective department.

For me that would be a huge red flag. I do not want to work for a company customers hate. Also, it’s weird to have high employee reviews and low customer ratings. Usually the two go hand in hand.

Related Posts

Starting at Microsoft soon as a new grad. Heard that there’s this thing called HiPo, so wondering what it actually is and what it takes to be considered one?

like

Here’s. Cool random one for you guys if anyone likes micro brand watches and Motorsport. Rebellion Predator 2.0 regulator. Haven’t used it in ages but it’s something different to have in the collection!

Post Photo
like

Hi everyone, I have a question. I am currently in the middle on of an interview process, where I am quite confident that I will get the job... but I want to work for another company that has contacted me 1 week ago to interview but hasn't scheduled the interview yet....

Meaning that their interview process is probably going to take longer... how should I reach out to the company and properly let them know my situation?

like

Can anyone from Genpact refer me, please.
I have the job id.
Thanks.
@Genpact

like

What is the Mortgage underwriting Salary for 4 YOE (Post Underwriting)

like

I am a registered sales assistant which means I have my series 7. I also have the 63 and my Life & Health license. I was a financial advisor but the role is commission only so I decided to take a role as an assistant for some time to learn etc. I really like my role, but I only make 32k a year and after taxes I only take home about 25k. I have a gut feeling that I’m not being paid market value but it’s tough to find comparable salaries. Do you think $15.38/hr is a fair wage in this case?

Comedy or good drama shows on Netflix or Amazon Prime to binge this holiday?

like

Is it wrong that I’m just not into PE/VC? It seems to be the most desirable exit for most people that I work with. The work seems like it’s not a good fit for me but it feels crazy to pass up trying to get that amount of money when there really isn’t a realistic alternative to that amount of wealth (and I do want that amount of wealth).

like

How useful is sponsorship as a negotiating lever for full-time roles? I realistically do not see myself going back to consulting after B school. I have to stay for 3-4 more months to keep my sponsorship but starting to seriously consider quitting ASAP

like

Dear Google/Amazon recruiters, Do you also check a candidate's previous applications and verify it against the current one?Google Amazon Facebook (Meta)

like

Hey Fishes,

Joined LTI recently in P3 band. However not allocated any project. Got a call from the resource management team to relocate, which I rejected upfront as I was promised a role in the location I am posted. It has been over 2 weeks since I am in bench. What shall be the next steps, shall I wait for some days or start looking for other jobs as getting a project looks difficult as there are minimalist responses.

like

I have had salary discussion and the Hr provided me the salary breakup on 5th August, I have accepted the the offered salary, how long will it take to receive the offer letter for TCS.

Can anyone help me with this??
What are the differece between the two and which one should I choose?

Post Photo
like

Looking for job opportunity (Data Analysis, tableau, sql, excel, business analysis, change mgmt) yoe 6.5 and cctc 6.5

like
like
like

Please tell me about the benefits of the Deloitte Corporate AmEx. Thanks!

Currently on short term disability in CA and trying to figure out what the tax situation is. It looks like they don’t take out taxes, so should I set that aside? I can’t find any info on whether it’s tax-free income but I definitely don’t want to assume incorrectly

like

I had surgery 3 weeks ago, almost 4 and the doctor has released me to go back to work sinc either was a work injury. I definitely don't feel ready and feel my knee isn't good enough for the stairs.

Happy Teacher's and STAFF appreciation week!!! You matter!!!! Have a great week!!! Blessings and LOVE!!!

likeuplifting

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal