I’m trying to understand how the detailed information collected during the change impact assessment for an ERP implementation is used during later phases in the program. I understand that some of the high-level details are used for comms and training, but having to sit through several design workshops and collecting data at the L3 process level using detailed excel sheets can seem a bit pointless if it’s not being used later. Curious to hear how others are using this data for change management.

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Comms, training, risk assessment/mitigation, upstream/downstream business process implications and any needed changes (if assessed early enough).

It also important to understand what you are working with to determine what change interventions you will be needed, how big of a change is this for people (just switching from system a to b or are they layering in an entire new data structure and will this require new business processes and a different way of working).

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In addition to the excellent points above, you can also use it to prepare readiness materials that familiarize audiences with what exactly the change is and details they find relevant for their area

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I use it for input into training and potential points of resistance throughout the project.

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Training is a big one

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ROI conversions possibly.

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Can also help you identify individuals who are disgruntled/saboteurs.

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Thank you folks!

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