If an e-commerce company is using external providers (various embedded AI tools) with which customers will interact on the company’s site, how do you disclaim liability for the use of these tools in the T&C? Do you have to reference the external providers expressly in the T&C (so the users would know who they’re dealing with)? Is there a way to do it without express references? A bit new to this area and would appreciate any guidance/best practices.

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Create a defined term "Third Party Products" and define it as products and services not provided by Company. In the warranty section state that these Third Party Products are provided on an as-is basis. Noting that if these products are integrated into your offering, it's not an unreasonable request from your customer that you commit to certain reps/warranties/sla.

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Would the third parties/their products need to be expressly disclosed by name?

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