If you book using points with your CSR, does the airline consider that a direct booking? Trying to take advantage of waived change fees & use points for the ticket, but not sure if using Chase works

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Yes, unless it’s basic economy. Chase/Expedia pay money to the airline I’m exchange for your points.

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It's basically a revenue ticket that you book through Chase's OTA

Fares/availability can sometimes be different (i.e. Lowest fares may not be available), but that hasn't happened too often.

Yep, like paying cash unless you transfer the points to miles first, then you're good but may lose some value in the process.

Always check to see if you can transfer pints to the airline and how many points you need for the flight using the airline Web site vs. Chase. Sometimes you’ll get a better deal that way and it’s always better to book directly with the airline when you can.

The above stuff may be true for airlines, but not hotels!

When I contacted chase they said I would have to change or cancel my booking through chase, so it’s possible the airline would not waive the change fee

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