I'm trying to figure out how to handle a teammate who refuses to chat in person or even over the phone. He keeps sending walls of text about complex issues, when I really need to ask follow-up questions in real time. It feels like he’s hiding behind the screen to avoid a conversation. Is it better to just play along and do my best over text, or should I tell him straight up that this is an inefficient way to work?

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Some people prefer to type. 1) English may not be their 1st language and translating on the fly maybe difficult
2) with text there's less ambiguity vs voice call , having to go back on the call to confirm each party has the same understanding.
3) some people prefer text vs voice calls

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I am one of those people who prefer text, it is simply because:

- I can put my thoughts together. I tend to divert into unnecessary specifics when I talk, I have been told many times by peers on how succinct my response to complex problems are over text.
- Text is always less ambiguous. And one can take time to understand it the same way the other take time to write it. A voice/video call or an in-person meetings sometimes have either one of the parties repeating the same sentence so that the other person can figure it out.
- Text keeps records that are searchable. So once you get your answer, you don't ever need to "jump into another call" for the same thing again.

The "walls of text" sounds like either one of:
- Your peer is not formatting the text to make it easily readable.
- You might have a reading disability.

People in SE tends to be introverted or has some form of neurodivergences and find talking exhausting.

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Lol bro it's the 21st century. What phone call? Are you all right?

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I use mixed conversational modes. Sometimes text is faster without extra conversational overhead or sometimes I use emails to document understanding because maybe the person has a habit of dodging responsibility or “conveniently forgetting”.

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That's just how some people operate. It might seem inefficient to you while seeming perfectly useful to him. I get the sense that he's a better written communicator than verbal, which is why I'd hesitate to tell him it's inefficient - you might find that things become even murkier without the walls of text as context. Why not look for a middle ground and just set up a followup call after he sends an update? Pore over it, write down whatever questions you have or things you need clarification on and blitz through it after. You get the answers you need, he doesn't have to spend an hour on a call since the text update has already done most of the legwork. Everyone wins.

Walls of text sounds bad, but if he's dealing with complex issues that might be the appropriate way to deal with it. I don't understand the need to talk as long as the written word is sufficient. If what he's writing isn't sufficient, then you have reason to tell him to switch up what he's doing.

How about a persons having hearing problems? This is actually their most efficient way for communication they can use.

you can refuse to come in person or take a work call? lol what kind of magic remote workplace is this?

There are a number of reasons people do this that have been mentioned already. What it comes down to is that text really is more efficient. You can reference it repeatedly, it's portable, easily to replicate, it's easier to manage multiple written conversations simultaneously if you're very busy.

You feeling the need to ask follow-up questions in real-time doesn't make text-communication an inefficient way to work. It's just not how you like to work.

Are your follow up questions only something this person can answer, or can you do some research on your own before coming back to this person with questions?

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