Last week, our tracking system froze just as a client called asking where their urgent load was. I tried refreshing, rebooting, even whispered a prayer to the IT gods—nothing worked. So, I guessed the location based on “gut instinct.” Ten minutes later, the driver called… from the opposite side of the city. The client wasn’t amused, but my team hasn’t stopped calling me “GPS Singh” since. Ever tried to stay calm when your whole system decides to play hide-and-seek?

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It’s awful when the tech you wholly rely on to do your job messes up. Lesson learned, though it’s better to just say you are experiencing technical difficulties and will get back to them as soon as possible!

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Exactly! Nothing’s more frustrating than tech failing right when you need it most. Staying calm and setting expectations is key—honesty goes a long way with customers.

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