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Rising Star
Air India for parents - everyday. Yeah Air India has its bad moments but the convenience and the safety in times of corona with a direct flight can not discounted
Air India is typically very good to elderly folks
Plus flight time from Dubai and Mumbai to US is same. That 3 hrs to Dubai is wasted travel
Rising Star
I have nothing against the Emirates - my parents have flown them many times too. But always prefer direct
And having flown AI for may 7-8 times, never had any issues with US flights. That's the gold standard of AI service.
Rising Star
Depends on age of parents…stopover has benefits of a bit of a break if on older side and Emirates (Dubai to US leg) will be much better than Air India. Planes are newer/nicer and no ageist behavior by crew.
I recently travelled twice from USA to India on Etihad airlines, everything was smooth and perfect.
Except for the fact that the flight was fully packed, everything was perfect.
Flight was on time, service was good and I have all good things to say about it.
Couple of my friends booked Emirates and their flights were cancelled, they had to struggle to get their tickets rebooked.
Pro
Ya. Etihad is good and they do immigration in Abu Dhabi (not sure if it's for all or only citizens/PRs)
Pro
Avoid Air India. They recently cancelled flights 2 hours before scheduled departure by announcing it on Twitter - a couple of family members had to change plans and book a different flight last minute.
Pro
Ya. It was 5G rollout that was not a last minute thing. Canceling flights a few hours before and letting people get on their first leg and leaving them stranded in Delhi is terrible.
If you prefer, by all means take air India..OP asked for perspective and I shared mine. It's totally fine if you don't agree with it :)
From Mumbai, United is my preferred option.