My last working day at Lloyds Bank was 9th March. HR has now reached out saying the bonus amount in my Full & Final settlement was sent by mistake since I wasn’t eligible. They’re asking me to return the amount and they shared bank details.

No one mentioned this during my exit interview, and it feels surprising that such a big company could make this kind of error. Do I really need to send this back, and is recovery of a bonus after F&F closure standard practice?

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