Need some advice.

During my separation process, I received an email stating that if I opted for early release, the balance payout up to my original last working day would be paid through F&F. I have this communication in writing.

My F&F has now been processed, but the payout was not included. HRSS says they have not received any communication from BUHR, and despite multiple follow-ups, BUHR has not responded.

What should be my next step? Escalation to HR leadership?

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