We spent months building a feature because leadership believed it would help close bigger clients, but now sales barely mentions it in calls and adoption internally is lukewarm too. The uncomfortable part is everyone still talks about it like a success because so much visibility went into launching it. At what point do you say something was strategically overestimated even if nobody wants to hear that?

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Why is sales barely mentioning it in calls? Genuinely curious if that’s impacting expected outcomes or, if it’s too soon to tell. How long ago did this feature go live? Is the reception internally lukewarm because the new feature is cumbersome internally somehow? I detect a bit of bias, so hoping to better understand.

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🟩⬛️🟨🟨🟨
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