What are some practices and exercises that I can do to better my knowledge and skills for a IT technician support and help desk technician ?

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Depending on your education and qualifications, you might want to get a certification, such as CompTIA A+. And there are online courses you could take to upskill. Beyond that, try to get some practical experience troubleshooting common problems. Something else to work on would be clear communication skills and active listening, to improve how you handle issues from users.

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You can take certifications and courses online, the best thing you could do though is find a job in it. I know that is so much easier said than done given the current market. However, the best way to learn is to do, although there is a lot out there that you can learn to get the basics.

I’d recommend practicing with virtual labs and simulating troubleshooting scenarios.. there are lots of platforms online where you can do this. Also, dive into certifications like CompTIA A+ or ITIL for a structured approach. Keep playing around with different setups and networking tools to build that hands-on experience

Have a pillow nearby you can scream loudly into while on Mute

Hard drive cloning, smb share setup, AD setup and migration, GPOs, Hyper-v

There's a Google IT Support certificate that's pretty good for Helpdesk. If you can finish quickly during the Coursera free trial it will cost you nothing for thr course.

https://grow.google/certificates/it-support/

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