With all of Salesforce's emphasis on developing uses for AI, which jobs will be the first to be replaced?

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Testing

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Call center agents

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I don’t think it’ll be a binary replacement, but a gradual shift. I see admins being able to write more code themselves leaving developers available to validate the AI written (admin prompted) code and clean it up if needed.

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My first code went into production this month. Written mostly with AI

If you can take emotion and personalization out of it, you can move AI into it.

It will be a tool like anything else. The people that get replaced are simply going to be the ones who can’t learn and adapt to use it.

I stopped asking the question "what jobs will this replace" and started asking "how many tasks can this tool perform accurately"

For example, if you have a requirement to create audit logging on 500 fields across 30 objects of data then there will be some repetition. These are beyond your audit history and field history tracking which is already maxed out. Now we have a real task.

- once your first user story is drafted, the BA could feed it to AI with a list of the other 29 objects and field names. ai is really good at cranking out the text for the next JIRA items that go into the epic allowing the developers to pick up stories for one object at a time.

- the developers can also use AI with a trigger patttern from the first completed story. Provide the list of field names from this object and now the code is 95% complete. Make sure to review it with other developers In case the AI missed something obvious.

Most importantly, AI can do annoying tasks like reading. The above scenario should be questioned. I mean asking the AI to look at the story, code, and list of field name and suggest any removals and why.

To my surprise, if it has access to developer blog text and other architectural design patterns text you would be surprised the suggestions it can make if you ask it the appropriate question.


Might find a field that cannot be audited in the prescribed way, or the AI might suggest a different tool to accomplish it. Whatever the "task" our job the next few years will be to test and validate which of those tasks it can perform well.

In 17 months my list is up to 100 tasks, but that is not even an entire interns job yet

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